You Will be Satisfied: Ford Motor's Top Salesman Shows You How to Turn Happy Customers into Fanatical Loyalists and Leave Your Competitors in the Dust

Bob Tasca runs a small but successful Ford dealership in Rhode Island. In this book, he shows how to get the most out of customer loyalty. Short, punchy chapters, real-life anecdotes, bulleted lessons and lists combine to provide readers with the information needed to increase their sales.