HOSPITAL MANAGEMENT FROM SERVICE SECTOR PERSPECTIVE

This book offers the latest information and clearly differentiates between hospital administration and hospital management. It covers all the areas of customer-friendly management and includes the latest topics such as telemedicine, E-Health quality tools, and balanced scare card. Profit centric hospitals pricing policies are deeply explained based on customer-defined values. This is a ready reference book for the latest in hospital management, and provides in-depth knowledge of quality model-SERVQUAL model.